Troubleshooting
Solutions to the most common issues. If you don't find your problem here, email support.
Sync service is showing as offline
Check that the Stokd Sync Service is running in the Windows system tray. If you do not see the icon, open Stokd and the service should auto start. If the issue persists, restart your computer.
An integration is not pulling new orders
Open the Integrations tab and click "Test Connection" for the affected integration. If the test fails, you may need to reconnect the integration. Check that your credentials have not expired (some integrations require periodic re-authentication).
A delivery marked on a phone has not appeared
The Stokd app holds a delivery on the phone until it has a connection, so the usual answer is that the phone has not been back in coverage yet. Ask the driver to open Stokd once they have signal; on iPhone that is what sends anything still queued.
If it still has not arrived, check that the phone is signed in and that the delivery shows as waiting to send rather than as a draft.